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Learn how to improve your communication skills so that others want to hear what you have to say! Identify your workplace communication strengths and weaknesses, and create a personal strategy that takes your communication skills to the next level.

Effective communication positively impacts workplace relationships and outcomes. Avoiding the pitfalls of poor listening, unclear directions, assumptions, or unclear emails is critical in developing excellent workplace communication. 

This course provides techniques that can improve your communication skills:

  • across all levels of your organisation
  • with internal and external clients
  • in interviews and meetings
  • when presenting.

Do you have a small team of people with similar professional development needs? We can run this course specifically for you.


Course outline

This course explores:

  • why is communication so challenging
  • your communication strengths and weaknesses
  • what is good listening and how to effectively listen
  • how to communicate so people want to listen to you
  • discover your workplace communication strategy
  • effective communication within the workplace
  • mindful communication via email
  • adjusting to different personality types or communicate to your audience
  • how to develop and deliver succinct communication – less is more
  • role of confidence and assertion
  • creating rapport, use of voice, body language and other visuals
  • your personal Communications Improvement Plan.

Learning outcomes

By the end of this course you should be able to:

  • identify elements of good communication
  • recognise internal communication strategy
  • develop workplace communication skills to a higher level
  • provide concise information
  • improve work relationships
  • develop a personal Communication Improvement Plan.

Who should enrol

Public, private and community sector leaders and staff wanting to improve their personal, team or organisational communication skills.

What you will receive

  • Personal investment from a leading industry expert
  • Networking with other professionals
  • Full course notes and additional resources
  • A certificate of participation
  • Ability to upload course completion to your LinkedIn profile
  • Access to the CCE student portal during the course and the month following
  • Morning tea, lunch and afternoon tea