This class will be delivered online.

At some point in your career, you will need to have a difficult conversation – whether it be with a staff member, your supervisor, a team member or other stakeholder. Discover the key elements to approaching and managing difficult conversations, and turn a potential negative into a positive for all involved. Learn how to create a supportive environment that encourages individuals to accept responsibility.

Do you have a small team of people with similar professional development needs? We can run this course specifically for you.

Course outline

Part 1: Key principles and practical strategies: 1.5 hours webinar

• What difficult conversations are and why it’s important to have them
• Key tips for proactive workplace communication
• The art of giving and receiving feedback
• Planning and preparing for a difficult conversation
• Holding difficult conversations remotely
• Application of learning: workplace activity

Part 2: Putting it into practice: 1 hour webinar

• Review of practice activity – outcomes and key learnings
• Application of practical strategies – further discussion
• Emotional and psychological factors at play
• Next steps

Learning outcomes

As a result of attending this course, it is expected that participants will:

• Appreciate the value of proactive workplace communication
• Be more adept at giving and receiving feedback
• Learn how to plan for, structure and hold a difficult conversation
• Have a heightened awareness of the emotional and psychological factors at play and how to use them to positive effect
• Feel increased confidence to apply their learning at work

What you will receive

• Personal investment from a leading industry expert
• Networking with other professionals
• Full course notes and additional resources
• A certificate of participation
• Access to the CCE student portal during the course and the month following