Course Delivery

All CCE courses are currently being delivered online via Zoom. All courses scheduled for term one, 2021 are also being delivered online via Zoom

Return to face-to-face delivery

Assessment on the viability of moving courses back to face to face delivery will occur during term one, 2021. Terms and conditions will be updated at that time.

Internet and connectivity issues with online courses

All our online courses are delivered via Zoom, they are interactive classes delivered in real-time. You will be sent, via email, instructions on how to participate in the course a minimum of 24 hours before course commencement. It is your responsibility to ensure you have a stable internet connection and to test your computer set-up prior to class commencement. If you have issues connecting, please contact CCE for assistance as soon as possible (02 6125 2892 or email us at enquiries.cce@anu.edu.au).

 Course Participation

  • Courses are designed for adults. Students must be at least 18 years of age at the time of application unless otherwise stated in the course outline.
  • Online sessions may be recorded and used as educational material. These recordings are NOT used for marketing purposes and are not publically available. Students enrolled in a course will be able to access Zoom recordings through the student portal.
  • Places in courses will be allocated in order of enrolment.
  • Payment is required at the time of enrolment.
  • Discounts / vouchers must be applied at the point of enrolment. Discounts will not be processed retrospectively.
  • No pro rata fees apply.
  • Courses are run subject to sufficient enrolment numbers and will be cancelled in instances where the minimum number is not met.
  • CCE reserves the right to amend or cancel courses at our absolute discretion.
  • CCE reserves the right to cancel the enrolment of a minor (under 18years) and remove them from the course. A full refund will apply in these circumstances.
  • If you cancel your enrolment after a course commences, no refund will be given.

Please see detailed information regarding CCE course cancellation policy (Course Cancellation section of these Terms and Conditions).

Participation requirements

  • Students are expected to conduct themselves in an appropriate manner in class.
  • Visual arts classes may have specific Work Health Safety requirements - this includes wearing appropriate clothing and safety wear as instructed by the teacher.
  • Students that do not adhere to these requirements will not be able to participate in class.
  • Audit students do not sit formal examinations. An Audit enrolment guarantees admission only to lectures. Attendance at lectures will under no circumstances be accepted as credit towards a degree program. Auditors may seek permission from the faculty to attend tutorials (subject to space being available), additional fees may apply.

Certificate of Completion

Students who complete CCE courses will be issued a certificate of completion / participation. CCE courses do NOT include any assessment components, although you may be required to complete non-assessable learning tasks during your course.

Non-Award Courses

All CCE courses are non-award and do not align to AQF requirements for recognition. Courses are considered of a “general interest” nature and are generally delivered in time frames ranging from 2- 8 weeks.

Gift Certificates, Vouchers and Codes

  • All gift certificates expire one year after the date of issue.
  • Gift certificates are not redeemable for cash.
  • Gift certificates are not redeemable for payment of accounts.
  • If a course is purchased using a gift certificate and that enrolment is cancelled, a credit note will be issued. The certificate recipient is not entitled to a cash refund.
  • Where the purchaser of the gift certificate is different to the recipient, ownership transfers to the recipient upon redemption. Therefore, the credit note for a cancelled class goes to the person who redeemed the gift voucher, not the purchaser.
  • CCE is not responsible for loss or unauthorised use of gift certificates
  • All gift certificate voucher codes are single use only.

Course Cancellation

Cancellation by CCE

At any time after we have accepted your enrolment application, CCE may cancel your enrolment, or the relevant course, for any reason. If CCE cancel, we will notify you as soon as possible and refund your course fees in full.

Cancellation of course before commencement

If CCE cancel the course on or before the scheduled commencement date, we will cancel your enrolment and offer you a credit note or refund your payment in full.

Cancellation of course after commencement

If CCE cancel the course after its scheduled commencement date because we are no longer able to conduct the course for reasons beyond our control, we will cancel your enrolment. If we have already received your payment, we may, at our discretion, give you a pro rata credit note or refund.

Cancellation of enrolment after commencement of course

  • If, after the scheduled commencement date of the course, CCE cancel your enrolment (but not the course) for any reason (at our discretion) and we have already received your payment, we may, at our discretion, give you a pro rata credit note or refund.
  • If you cancel or re-schedule your enrolment more than five (5) full business days prior to the commencement of your course you will receive a credit voucher only for future course use. A credit voucher has fifteen (12) months validity and must be used within 12 months of issue.
  • If you cancel your enrolment or wish to re-schedule your enrolment for any reason with less than five business days prior to the commencement of your course, you will be provided with a voucher or refund to the value of your course fee, less a $100 administration charge.

Failure to attend a course

  • If you fail to attend your scheduled class, the course fee is not refundable nor will a credit note be provided.
  • If you fail to attend your scheduled class due to illness and provide a medical certificate, CCE will issue a credit note / voucher for enrolment in a subsequent course offering.

Fees and charges

  • All fees and charges identified in these Terms and Conditions and all prices for the courses, products and services include GST where applicable.
  • We may vary prices for courses, products and services from time to time without notice. Subject to these Terms, we will not increase the amount payable by you for the relevant courses, products, services once your enrolment has been processed.
  • Course participants not eligible for a full refund will be issued a credit voucher that will expire in 12 months.

Payment methods

We accept the following methods for the payment of amounts payable to us in respect of courses, products and services.

  • MasterCard
  • Visa

CCE does not accept payment by invoice for community courses.

Privacy Statement

Use and Disclosure of Your Personal Information

We may use and disclose your Personal Information only as follows:

  1. To send you informational and promotional content relevant to your relationship with CCE. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email.
  2. To bill and collect money owed to us. This includes sending you emails, invoices, receipts, notices of arrears, and alerting you if we need a different credit card number.
  3. To send you Alert Messages. For example, we may need to let you know about late changes to class schedules, venues or tutor allocations.
  4. To enforce compliance with our website’s 'Terms of Use' This may include developing tools that help us prevent violations as listed in the ‘Prohibited Actions’ sections of the Terms.
  5. To provide customer support.
  6. To inform emergency services. For example, in the case of a medical emergency. Or if you should you break the law, resulting violation of the rights and safety of our customers and third parties, as well as our own.
  7. To support and improve the Services we offer.

Further information regarding our Privacy Policy may be found at the following link https://policies.anu.edu.au/ppl/document/ANUP_010007

Contact details

For further information call us on 02 6125 2892 or email us at enquiries.cce@anu.edu.au

Updated: 3:30PM 17 November 2020