Our leadership and management courses are designed to challenge your thinking, while providing you with the practical know how.

No dates are currently scheduled.

This class will be delivered online.

At some point in your career, you will need to have a difficult conversation – whether it be with a staff member, your supervisor, a team member or other stakeholder. Discover the key elements to approaching and managing difficult conversations, and turn a potential negative into a positive for all involved. Learn how to create a supportive environment that encourages individuals to accept responsibility.

Do you have a small team of people with similar professional development needs? We can run this course specifically for you.

ENQUIRE ABOUT RUNNING THIS COURSE IN-HOUSE

Course outline

Part 1: Key principles and practical strategies: 1.5 hours webinar

  • What difficult conversations are and why it’s important to have them
  • Key tips for proactive workplace communication
  • The art of giving and receiving feedback
  • Planning and preparing for a difficult conversation
  • Holding difficult conversations remotely
  • Application of learning: workplace activity

Part 2: Putting it into practice: 1 hour webinar

  • Review of practice activity – outcomes and key learnings
  • Application of practical strategies – further discussion
  • Emotional and psychological factors at play
  • Next steps

Learning outcomes

As a result of attending this course, it is expected that participants will:

  • Appreciate the value of proactive workplace communication
  • Be more adept at giving and receiving feedback
  • Learn how to plan for, structure and hold a difficult conversation
  • Have a heightened awareness of the emotional and psychological factors at play and how to use them to positive effect
  • Feel increased confidence to apply their learning at work

What you will receive

  • Personal investment from a leading industry expert
  • Networking with other professionals
  • Full course notes and additional resources
  • A certificate of participation
  • Access to the CCE student portal during the course and the month following
No dates are currently scheduled.

Conflict of interests is the key integrity issue in every professional role. In practice, most people find conflict of interest matters difficult and need help when a choice must be made in situations where the relevant facts of the matter, conflicting objectives, organisational values, community expectations, personal ethics, duty, and the law, may all be contestable. Fortunately, the professional skill of managing problem situations can be learnt and deployed to guide robust ethical decision making in any context.

The key questions are:

  • what is relevant
  • what is important
  • who gets to decide?

Ask about our group bookings

Course outline

In this professional workshop, explore a number of real-life cases to identify evidence-based strategies to deliver ethical decision making. You will receive a toolkit, materials and reference documents for personal use.

Case studies explored will include:

  • helping a family member get an Australian Public Service (APS) job
  • workplace bullying
  • accepting gifts of nominal value
  • posting personal comments on social media
  • graduate research related to your work
  • whistleblowing about a government program
  • sexual harassment of a program client.

Learning outcomes

By the end of this course you should have a greater understanding of the complexity of conflict of interests and walk away with a framework that should enable you to manage problem situations in an ethical manner.

Who should enrol

Anyone; including employees, managers and leaders; wanting to better understand the complexities of conflict of interests and who want to manage solving problems ethically.

What you will receive

  • Personal investment from a leading industry expert
  • Networking with other professionals
  • Full course notes and additional resources
  • A certificate of participation
  • Ability to upload course completion to your LinkedIn profile
  • Access to the CCE student portal during the course and the month following
  • Morning tea, lunch and afternoon tea

Howard Whitton is a Founding Director of The Ethicos Group, and a former Commonwealth and Queensland public servant. He brings to this workshop over two decades of specialist experience in policy development and capacity-building in integrity systems, conflict of interests, whistleblowing, codes of conduct and corruption prevention, in Australia and internationally. In particular, Howard was a member of the expert team which established the UN Secretariat's Ethics Office, and a co-author of the OECD's Guidelines and Toolkit on Managing Conflict of Interests. He is a visiting fellow in the Institute for Governance at the University of Canberra and a research associate at the Trans-National Research Institute on Corruption at ANU.

No dates are currently scheduled.

Effective negotiations can positively affect our work and relationships. But sometimes parties take positions that make achieving agreeable outcomes difficult, if not impossible. Learn how to adopt a principled approach to negotiation that results in win-win outcomes, that are wise, efficient, and designed to maintain relationships.

Course outlines

  • Negotiating win-win outcomes: why negotiation is important and commonplace but difficult to put into practice
  • Your negotiating style
  • Introducing principled negotiation
  • Breaking down the process: the method, step-by-step
  • Applying the method and finalising the agreement
  • Achieving confidence in conducting principled negotiations
  • Translating what you have learned into your working world: pitfalls and promises

Learning outcomes

At the completion of this course you should be able to:

  • explain why effective negotiating skills are important
  • better identify your negotiating style
  • discuss what principled negotiation is and why it is a central skill today
  • describe the steps involved in a principled negotiation
  • develop your abilities to analyse, plan and conduct principled negotiations using the method introduced
  • conduct a basic principled negotiation
  • finalise a satisfactory agreement
  • outline some of the barriers to effective negotiations and how to overcome them

Who should enrol

This course is designed for people who wish to learn about a principled, win-win approach to negotiation whether for use in their workplace or in their private lives. Negotiation role plays will be tailored to the interests of participants wherever possible from participant responses to a short pre-course questionnaire.

What you will receive

  • Personal investment from a leading industry expert
  • Networking with other professionals
  • Full course notes and additional resources
  • A certificate of participation
  • Ability to upload course completion to your LinkedIn profile
  • Access to the CCE student portal during the course and the month following
  • Morning tea, lunch and afternoon tea
No dates are currently scheduled.

Discover the most effective project management processes and tools. Learn to proactively and confidently manage your projects and start applying what you learn from the course in your own organisation immediately.

Do you have a small team of people with similar professional development needs? We can run this course specifically for you.

ENQUIRE ABOUT RUNNING THIS COURSE IN-HOUSE

Course outline

  • Projects and strategy
  • Project life cycle
  • Project management success
  • The business case
  • The project plan
  • Project scoping
  • Project scheduling
  • Project budgeting
  • Project risk management.

Learning outcomes

At the completion of this course you should be able to:

  • plan a project
  • monitor the progress of a project
  • write a project proposal
  • know how to use basic project management tools and techniques
  • understand the role and accountabilities of a project manager
  • understand the project life cycle.

Who should enrol

Individuals who are either new to project management or who have experience working on projects but don't have formal project management training.

What you will receive

  • Personal investment from a leading industry expert
  • Networking with other professionals
  • Full course notes and additional resources
  • A certificate of participation
  • Ability to upload course completion to your LinkedIn profile
  • Access to the CCE student portal during the course and the month following
  • Morning tea, lunch and afternoon tea