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Fri 27 Sep 2019 - Fri 27 Sep 2019

09:00 - 17:00

1 Session
10 spots remaining.

Fri 08 Nov 2019 - Fri 08 Nov 2019

09:00 - 17:00

1 Session
13 spots remaining.

Fri 20 Mar 2020 - Fri 20 Mar 2020

09:00 - 17:00

1 Session
15 spots remaining.

Fri 29 May 2020 - Fri 29 May 2020

09:00 - 17:00

1 Session
16 spots remaining.

Fri 07 Aug 2020 - Fri 07 Aug 2020

09:00 - 17:00

1 Session
15 spots remaining.

Fri 06 Nov 2020 - Fri 06 Nov 2020

09:00 - 17:00

1 Session
15 spots remaining.

Learn how to improve your communication skills so that others want to hear what you have to say! Identify your workplace communication strengths and weaknesses, and create a personal strategy that takes your communication skills to the next level.

Effective communication positively impacts workplace relationships and outcomes. Avoiding the pitfalls of poor listening, unclear directions, assumptions, or unclear emails is critical in developing excellent workplace communication. 

This course provides techniques that can improve your communication skills:

  • across all levels of your organisation
  • with internal and external clients
  • in interviews and meetings
  • when presenting.
Ask about our group bookings

Course outline

This course explores:

  • why is communication so challenging
  • your communication strengths and weaknesses
  • what is good listening and how to effectively listen
  • how to communicate so people want to listen to you
  • discover your workplace communication strategy
  • effective communication within the workplace
  • mindful communication via email
  • adjusting to different personality types or communicate to your audience
  • how to develop and deliver succinct communication – less is more
  • role of confidence and assertion
  • creating rapport, use of voice, body language and other visuals
  • your personal Communications Improvement Plan.

Learning outcomes

By the end of this course you should be able to:

  • identify elements of good communication
  • recognise internal communication strategy
  • develop workplace communication skills to a higher level
  • provide concise information
  • improve work relationships
  • develop a personal Communication Improvement Plan.

Who should enrol

Public, private and community sector leaders and staff wanting to improve their personal, team or organisational communication skills.

What you will receive

  • Personal investment from a leading industry expert
  • Networking with other professionals
  • Full course notes and additional resources
  • A certificate of participation
  • Ability to upload course completion to your LinkedIn profile
  • Access to the CCE student portal during the course and the month following
  • Morning tea, lunch and afternoon tea

Tue 01 Oct 2019 - Tue 01 Oct 2019

09:00 - 17:00

1 Session
13 spots remaining.

Learn to harness the power of a good story to influence colleagues, team members, clients and customers, stakeholders, sponsors and key supporters. Discover the use of stories to tap into their imagination and interest, and translate facts and case studies into exciting concepts they can identify with. Packed with easy to apply techniques, how-to steps, templates and examples; discover why organisations across a variety of industries have embraced storytelling, why it works and what it can do for you.

Course outline

  • Expanding and contracting your story; and tailoring your message to special circumstances
  • Getting comfortable telling stories: Crafting and polishing your story
  • Moving stories into multiple media and how to use data
  • Incorporating storytelling in your organisation: Creating stories that engage listeners

Learning outcomes

By the end of this course, you should be able to:

  • create compelling stories using a range of practical methods and best practices
  • share your story in a range of circumstances using different media
  • keep stories fresh and engaging
  • bring storytelling into work - understanding the best context and most effective use of stories in your organisation.

Who should enrol

This course is suitable for team leaders, managers and senior managers who are looking to develop their storytelling techniques. It is suitable for those employed within all sectors of Government and business as well as NGO’s, NFP’s and community organisations.

What you will receive

  • Personal investment from a leading industry expert
  • Networking with other professionals
  • Full course notes and additional resources
  • A certificate of participation
  • Ability to upload course completion to your LinkedIn profile
  • Access to the CCE student portal during the course and the month following
  • Morning tea, lunch and afternoon tea

Fri 01 Nov 2019 - Fri 01 Nov 2019

09:00 - 17:00

1 Session
13 spots remaining.

Fri 27 Mar 2020 - Fri 27 Mar 2020

09:00 - 17:00

1 Session
16 spots remaining.

Fri 14 Aug 2020 - Fri 14 Aug 2020

09:00 - 17:00

1 Session
16 spots remaining.

Fri 13 Nov 2020 - Fri 13 Nov 2020

09:00 - 17:00

1 Session
16 spots remaining.

A powerful presentation stays with an audience - motivating and commanding attention. Being able to present a powerful presentation that resonates with your audience or moves them to action is critical to career success. Learn how to design and confidently deliver powerful presentations in this highly interactive course, that caters to all skill levels.

Course outline

  • What makes a presentation powerful
  • Presentation design: How to structure a dynamic presentation 
  • Defining the type of presentation that best suits your purpose 
  • Presentation delivery: Techniques to be a confident speaker/presenter 
  • How to know what your audience wants and needs
  • Engaging with and managing your audience
  • Being creative with visual aids

Learning outcomes

At completion of this course you should be able to:

  • Create and design powerful well-structured presentations 
  • Deliver a presentation with confidence and credibility
  • Use PowerPoint to engage and not distract your audience

Who should enrol

This course is suitable for anyone who would like to adopt practical strategies to improve their confidence and create a presentation that inspires, motivates and takes their audience on a journey.

What you will receive

  • Personal investment from a leading industry expert
  • Networking with other professionals
  • Full course notes and additional resources
  • A certificate of participation
  • Ability to upload course completion to your LinkedIn profile
  • Access to the CCE student portal during the course and the month following
  • Morning tea, lunch and afternoon tea
No dates are currently scheduled.

Our Influence and persuasion skills course is specifically designed for leaders and aspiring leaders seeking to have a positive influence in their workplace. Fundamental to success in business is exceptional communication skills. Communicating with clarity and precision gives you the power of influence and helps you achieve specific professional results.

Course outline

Topic 1: Influence and persuasion explained

  • The science and psychology behind effective influence and persuasion
  • What works and what doesn't

Topic 2: Skills development

  • The underlying skills and strategies
  • Assertiveness
  • Emotional intelligence
  • Communication
  • Principled negotiation

Topic 3: Skills in practice

  • Tailoring your approach to different audiences for maximum effect
  • Recognizing and adapting to communication preferences
  • Developing an action plan to take back to the workplace

Learning outcomes

At the completion of this course you should be able to:

  • Take a strategic approach to influencing and persuading
  • Confidently apply the skills of influence and persuasion in your professional communications
  • Use options for  tailoring your communications to meet the needs and preferences of your audience

Who should enrol

This course is for anyone who needs to:

  • communicate and influence stakeholders (with varying needs and agendas)
  • work in challenging environments (e.g. political, sensitive etc.)
  • manage and chair feedback meetings
  • facilitate high-level discussion to elicit an outcome (political arena)
  • work with conflicting priorities (matrix organisations etc.)
  • present benefit or business cases regularly
  • be a spokesperson for their organisation

What you will receive

  • Personal investment from a leading industry expert
  • Networking with other professionals
  • Full course notes and additional resources
  • A certificate of participation
  • Ability to upload course completion to your LinkedIn profile
  • Access to the CCE student portal during the course and the month following
  • Morning tea, lunch and afternoon tea
No dates are currently scheduled.

Data can enhance your understanding of the world and provide guidance in decision making. But data can also mislead and confuse. This course will help you develop your 'data sense' and 'data literacy' to better manage, analyse, discover and communicate critical insights derived from your data.

Ask about our group bookings

Course outline

Day 1

  • Session 1: Data source, data collection and data management
  • Session 2: Methods and tools for summarising and analysing data
  • Session 3: Practical exercise I

Day 2

  • Session 4: Communicate with your data.
  • Session 5: Data presentation and visualization.
  • Session 6: Practical exercise II

Learning outcomes

At the completion of this course you should be able to:

  • identify the data source and understand general data management principles
  • identify the communication needs in the use of data
  • understand general design principles behind data visualisation
  • read and interpret quantitative graphs.

Who should enrol

This course is aimed at professional's with a need to enhance their literacy and analytical skills in the management, usage and interpretation of data. If you are someone who works with a range of data and are seeking more effective utilisations of this information asset then this course is for you. Students are welcome to bring their own data for hands-on practical learning. Alternatively, you may wish to bring data from open sources such as data.gov.au

What you will receive

  • Personal investment from a leading industry expert
  • Networking with other professionals
  • Full course notes and additional resources
  • A certificate of participation
  • Ability to upload course completion to your LinkedIn profile
  • Access to the CCE student portal during the course and the month following
  • Morning tea, lunch and afternoon tea each day