Mon 08 Apr 2019 - Mon 08 Apr 2019

09:00 - 17:00

1 Session
15 spots remaining.

Mon 01 Jul 2019 - Mon 01 Jul 2019

09:00 - 17:00

1 Session
15 spots remaining.

Communication in the work place plays a vital role in the success of the individual, team and organisation. Effective communication positively impacts work place relationships and outcomes. Avoiding the pitfalls of poor listening, unclear directions, assumptions, or unclear emails is critical in developing excellent work place communication.  Learn how to improve your communication skills so that others want to hear what you have to say! Identify your work place communication strengths and weaknesses and create a personal strategy that takes your communication skills to the next level. 

Course outline

This participate course explores:

  • why is communication so challenging
  • your communication strengths and weaknesses
  • what is good listening and how to effectively listen
  • how to communicate so people want to listen to you
  • discover your workplace communication strategy
  • effective communication within the workplace
  • mindful communication via email
  • adjusting to different personality types or communicate to your audience
  • how to develop and deliver succinct communication – less is more
  • role of confidence and assertion
  • creating rapport, use of voice, body language and other visuals
  • your personal Communications Improvement Plan

This course provides techniques that can improve your communication skills:

  • across all levels of your organisation
  • with internal and external clients
  • in interviews and meetings
  • when presenting

Learning outcomes

At the completion of this course you should be able to:

  • identify elements of good communication
  • recognize internal communication strategy
  • develop workplace communication skills to a higher level
  • provide concise information
  • improve work relationships
  • develop a personal Communication Improvement Plan

Who should enrol

Public, private and community sector leaders and staff wanting to improve their personal, team or organisational communication skills.

Thu 27 Sep 2018 - Thu 27 Sep 2018

09:00 - 17:00

1 Session
12 spots remaining.

Mon 25 Mar 2019 - Mon 25 Mar 2019

09:00 - 17:00

1 Session
16 spots remaining.

Mon 03 Jun 2019 - Mon 03 Jun 2019

09:00 - 17:00

1 Session
16 spots remaining.

While a general presentation may deliver a message a powerful presentation stays with an audience - motivating and commanding attention. Being able to present a powerful presentation that resonates with your audience or moves them to action is critical to career success. Learn how to design and confidently deliver powerful presentations in this highly interactive course, that caters to all skill levels.

Course outline

  • What makes a presentation powerful
  • Presentation design: How to structure a dynamic presentation 
  • Defining the type of presentation that best suits your purpose 
  • Presentation delivery: Techniques to be a confident speaker/presenter 
  • How to know what your audience wants and needs
  • Engaging with and managing your audience
  • Being creative with visual aids

Learning outcomes

By the end of this course, you should be able to:

  • Create and design powerful well-structured presentations 
  • Deliver a presentation with confidence and credibility
  • Use PowerPoint to engage and not distract your audience

Who should enrol

This course is suitable for anyone who would like to adopt practical strategies to improve their confidence and create a presentation that inspires, motivates and takes their audience on a journey.

Wed 03 Apr 2019 - Thu 04 Apr 2019

09:00 - 17:00

2 Sessions
15 spots remaining.

Wed 26 Jun 2019 - Thu 27 Jun 2019

09:00 - 17:00

2 Sessions
15 spots remaining.

Enhancing communication skills of a team can lead to improved organisational outcomes, workplace satisfaction and stakeholder engagement. In this 2-day program, participants will explore various theories of communication, strategies to enhance the organisational culture, prepare for difficult conversations, and develop negotiation skills.

Effective communication requires practice; this program aims to provide the tools to engage in a reflective process of action learning. Participants are encouraged to work towards developing a communication blueprint that will inform their practice, both as a team and as individuals.

Course outline

  • Team dynamics
  • Communication styles
  • Communication action plan
  • Reflective practice
  • The role of leadership
  • Difficult conversations
  • Negotiation
  • Language and emotions

Thu 13 Dec 2018 - Fri 14 Dec 2018

09:30 - 17:00

2 Sessions
4 spots remaining.

Data can enhance our understanding of the world and provide guidance to decision making. But data can also mislead and confuse. The purpose of this course is to help you develop your 'data sense' and 'data literacy' to better manage, analyse, discover and communicate critical insights derived from your data.

Course outline

Day 1

  • Session 1: Data source, data collection and data management
  • Session 2: Methods and tools for summarising and analysing data
  • Session 3: Practical exercise I

Day 2

  • Session 4: Communicate with your data.
  • Session 5: Data presentation and visualization.
  • Session 6: Practical exercise II

Learning outcomes

At the completion of this course you should be able to:

  • identify the data source and understand general data management principles
  • identify the communication needs in the use of data
  • understand general design principles behind data visualisation
  • read and interpret quantitative graphs

Who should enrol

This course is aimed at professional's with a need to enhance their literacy and analytical skills in the management, usage and interpretation of data. If you are someone who works with a range of data and are seeking more effective utilisations of this information asset then this course is for you. Students are welcome to bring their own data for hands-on practical learning. Alternatively, you may wish to bring data from open sources such as data.gov.au


No dates are currently scheduled.

Our Influence and persuasion skills course is specifically designed for leaders and aspiring leaders seeking to have a positive influence in their workplace. Fundamental to success in business is exceptional communication skills. Communicating with clarity and precision gives you the power of influence and helps you achieve specific professional results.

Course outline

Topic 1: Influence and persuasion explained

  • The science and psychology behind effective influence and persuasion
  • What works and what doesn't

Topic 2: Skills development

  • The underlying skills and strategies
  • Assertiveness
  • Emotional intelligence
  • Communication
  • Principled negotiation

Topic 3: Skills in practice

  • Tailoring your approach to different audiences for maximum effect
  • Recognizing and adapting to communication preferences
  • Developing an action plan to take back to the workplace

Learning outcomes

At the completion of this course you should be able to:

  • Take a strategic approach to influencing and persuading
  • Confidently apply the skills of influence and persuasion in your professional communications
  • Use options for  tailoring your communications to meet the needs and preferences of your audience

Who should enrol

This course is for anyone who needs to:

  • communicate and influence stakeholders (with varying needs and agendas)
  • work in challenging environments (e.g. political, sensitive etc.)
  • manage and chair feedback meetings
  • facilitate high-level discussion to elicit an outcome (political arena)
  • work with conflicting priorities (matrix organisations etc.)
  • present benefit or business cases regularly
  • be a spokesperson for their organisation