Tue 30 Jul 2019 - Tue 30 Jul 2019

09:00 - 17:00

1 Session
13 spots remaining.

Managing integrity in the APS: Conflict of interests in the real world

This CCE workshop addresses the growing interest in integrity in Australia’s public sector, with a particular focus on conflict of interests, ethics, public trust, and accountability.

The APS has maintained a high bar for dealing with conflict of interests for half a century. The APS code of conduct is typical in its requirement that all employees must disclose or avoid any conflict of interest in connection with their functions and prohibits improper use of inside information or an official position to gain an improper benefit. 

In practice, most people find conflict of interest matters difficult and need help when a choice must be made in situations where the relevant facts of the matter, conflicting objectives, organisational values, community expectations, personal ethics, duty, and the law, may all be contestable.

Conflict of interests is the key integrity issue in every professional role. Fortunately, competent management of problem situations can be regarded as a professional skill, which can be learned and deployed to guide robust ethical decision making in any context.

The key questions are:

  • What is relevant?
  • What is important?
  • Who gets to decide?

Explore a number of actual cases to identify evidence-based strategies for delivering robust ethical decision making and integrity in our public institutions.

Howard Whitton is a Founding Director of The Ethicos Group, and a former Commonwealth and Queensland public servant. He brings to this workshop over two decades of specialist experience in policy development and capacity-building in integrity systems, conflict of interests, whistleblowing, codes of conduct and corruption prevention, in Australia and internationally. In particular, Howard was a member of the expert team which established the UN Secretariat's Ethics Office, and a co-author of the OECD's Guidelines and Toolkit on Managing Conflict of Interests. He is a visiting fellow in the Institute for Governance at the University of Canberra and a research associate at the Trans-National Research Institute on Corruption at ANU.

Tue 06 Aug 2019 - Tue 06 Aug 2019

09:00 - 17:00

1 Session
16 spots remaining.

Mon 14 Oct 2019 - Mon 14 Oct 2019

09:00 - 17:00

1 Session
18 spots remaining.

Discover the most effective project management processes and tools. Learn to proactively and confidently manage your projects and start applying what you learn from the course in your own organisation immediately.

Course outline

  • Projects and strategy
  • Project life cycle
  • Project management success
  • The business case
  • The project plan
  • Project scoping
  • Project scheduling
  • Project budgeting
  • Project risk management.

Learning outcomes

At the completion of this course you should be able to:

  • Plan a project
  • Monitor the progress of a project
  • Write a project proposal
  • Know how to use basic project management tools and techniques
  • Understand the role and accountabilities of a project manager
  • Understand the project life cycle

Who should enrol

Individuals who are either new to project management or who have experience working on projects but have not had formal project management training.

Fri 09 Aug 2019 - Fri 16 Aug 2019

09:00 - 12:30

2 Sessions
15 spots remaining.

Thu 12 Sep 2019 - Thu 19 Sep 2019

08:30 - 12:30

2 Sessions
14 spots remaining.

Thu 24 Oct 2019 - Thu 31 Oct 2019

08:30 - 12:30

2 Sessions
15 spots remaining.

Thu 21 Nov 2019 - Thu 28 Nov 2019

08:30 - 12:30

2 Sessions
15 spots remaining.
Calling all new and aspiring leaders and managers! Gain fundamental and practical leadership skills as you examine key principles, case studies, and commonly encountered scenarios in this highly interactive and engaging course.  Preceded by a short management skill diagnostic, walk away with your own individual action plan, developed throughout the course, filled with specific activities and tasks designed to quickly strengthen your manager capacity.

The format of this course is delivered as two half-days, each running from 9am - 12:30pm. Light morning tea is provided.

Course outline

  • Managing the transition from peer to supervisor
  • The essentials of team management and leadership
  • Knowing your staff – understanding differences, working to strengths, supporting development and diversity
  • Setting the right tone – being a good role model 
  • Managing performance proactively 
  • Managing upwards 
  • Being a positive change agent

Learning outcomes

At the completion of this course participants will:
  • Be clear about their role and responsibilities as managers
  • Feel better equipped to manage people and resources effectively
  • Achieve heightened self-awareness of their personal strengths, management style and impact
  • Understand the fundamentals of team dynamics and how to get the best out of individual team members

Who should enrol

People who have recently moved into staff supervisory or management roles or who expect to do so in the near future.

Tue 13 Aug 2019 - Tue 13 Aug 2019

09:00 - 12:30

1 Session
16 spots remaining.

Tue 15 Oct 2019 - Tue 15 Oct 2019

09:00 - 12:30

1 Session
18 spots remaining.

At some point in your career, you will need to have a difficult conversation – whether it be a staff member, a supervisor, a team or other stakeholder. Discover the key elements to approaching and managing difficult conversations and to turning a potential negative into a positive for all involved. Learn how to create a supportive environment that encourages individuals to accept responsibility for the changes they need to make.

Course outline

  • What difficult conversations are and why it’s important to have them
  • Key tips for proactive workplace communication
  • The art of giving and receiving feedback
  • Planning and preparing for a difficult conversation
  • Self-management in difficult situations
  • Putting it into practice

Learning outcomes

As a result of attending this course, it is expected that participants will:

  • Appreciate the value of proactive workplace communication
  • Be more adept at giving and receiving feedback
  • Learn how to plan for, structure and hold a difficult conversation
  • Have a heightened awareness of the emotional and psychological factors at play and how to use them to positive effect
  • Feel increased confidence to apply their learning at work


Wed 23 Oct 2019 - Wed 23 Oct 2019

09:00 - 16:00

1 Session
10 spots remaining.

Effective negotiations can positively affect our work and relationships. But sometimes parties take positions that make achieving agreeable outcomes difficult, if not impossible. Learn how to adopt a principled approach to negotiation that results in win-win outcomes, that are wise, efficient, and designed to maintain relationships.

Course outlines

  • Negotiating win-win outcomes: why negotiation is important and commonplace but difficult to put into practice
  • Your negotiating style
  • Introducing principled negotiation
  • Breaking down the process: the method, step-by-step
  • Applying the method and finalising the agreement
  • Achieving confidence in conducting principled negotiations
  • Translating what you have learned into your working world: pitfalls and promises

Learning outcomes

At the completion of this course you should be able to:

  • explain why effective negotiating skills are important
  • better identify your negotiating style
  • discuss what principled negotiation is and why it is a central skill today
  • describe the steps involved in a principled negotiation
  • develop your abilities to analyse, plan and conduct principled negotiations using the method introduced
  • conduct a basic principled negotiation
  • finalise a satisfactory agreement
  • outline some of the barriers to effective negotiations and how to overcome them

Who should enrol

This course is designed for people who wish to learn about a principled, win-win approach to negotiation whether for use in their workplace or in their private lives. Negotiation role plays will be tailored to the interests of participants wherever possible from participant responses to a short pre-course questionnaire.