Wed 29 Aug 2018 - Wed 29 Aug 2018

09:00 - 17:00

1 Session
20 spots remaining.

Discover the most effective and simple project management processes and tools. Learn to proactively and confidently manage your projects and start applying what you learn from the course in your own organisation immediately.

Course outline

  • Projects and strategy
  • Project life cycle
  • Project management success
  • The business case
  • The project plan
  • Project scoping
  • Project scheduling
  • Project budgeting
  • Project risk management.

Learning outcomes

At the completion of this course you should be able to:

  • Plan a project
  • Monitor the progress of a project
  • Write a project proposal
  • Know how to use basic project management tools and techniques
  • Understand the role and accountabilities of a project manager
  • Understand the project life cycle

Who should enrol

Individuals who are either new to project management or who have experience working on projects but have not had formal project management training.

Tue 05 Jun 2018 - Tue 05 Jun 2018

09:00 - 17:00

1 Session
12 spots remaining.

Tue 04 Sep 2018 - Tue 04 Sep 2018

09:00 - 17:00

1 Session
15 spots remaining.

Influence and persuasion skills is specifically designed for leaders and aspiring leaders seeking to have a positive influence in their workplace. Fundamental to success in business is exceptional communication skills. Communicating with clarity and precision gives you the power of influence and helps you achieve specific professional results.

Course outline

Topic 1: Influence and persuasion explained

  • The science and psychology behind effective influence and persuasion
  • What works and what doesn't

Topic 2: Skills development

  • The underlying skills and strategies
  • Assertiveness
  • Emotional intelligence
  • Communication
  • Principled negotiation

Topic 3: Skills in practice

  • Tailoring your approach to different audiences for maximum effect
  • Recognizing and adapting to communication preferences
  • Developing an action plan to take back to the workplace

Learning outcomes

At the completion of this course you should be able to:

  • Take a strategic approach to influencing and persuading
  • Confidently apply the skills of influence and persuasion in your professional communications
  • Use options for  tailoring your communications to meet the needs and preferences of your audience

Who should enrol

This course is for anyone who needs to:

  • communicate and influence stakeholders (with varying needs and agendas)
  • work in challenging environments (e.g. political, sensitive etc.)
  • manage and chair feedback meetings
  • facilitate high-level discussion to elicit an outcome (political arena)
  • work with conflicting priorities (matrix organisations etc.)
  • present benefit or business cases regularly
  • be a spokesperson for their organisation

Tue 22 May 2018 - Tue 22 May 2018

09:00 - 17:00

19 spots remaining.

Tue 23 Oct 2018 - Tue 23 Oct 2018

09:00 - 17:00

20 spots remaining.

The ability to negotiate well plays a critical role in all aspects of our lives. We negotiate every day, whether we are aware of it or not. Effective negotiation can positively affect our work and our relationships, or it can destroy them. Often parties take positions that make achieving agreeable outcomes difficult, if not impossible.  By learning about and adopting a principled approach to negotiation we can fashion win-win outcomes that are wise, efficient, and designed to maintain relationships.

Course outlines

  • Negotiating win-win outcomes: why negotiation is important and commonplace but difficult to put into practice
  • Your negotiating style
  • Introducing principled negotiation
  • Breaking down the process: the method, step-by-step
  • Applying the method and finalising the agreement
  • Achieving confidence in conducting principled negotiations
  • Translating what you have learned into your working world: pitfalls and promises

Learning outcomes

At the completion of this course you should be able to:

  • explain why effective negotiating skills are important
  • better identify your negotiating style
  • discuss what principled negotiation is and why it is a central skill today
  • describe the steps involved in a principled negotiation
  • develop your abilities to analyse, plan and conduct principled negotiations using the method introduced
  • conduct a basic principled negotiation
  • finalise a satisfactory agreement
  • outline some of the barriers to effective negotiations and how to overcome them

Who should enrol

This course is designed for people who wish to learn about a principled, win-win approach to negotiation whether for use in their workplace or in their private lives. Negotiation role plays will be tailored to the interests of participants wherever possible from participant responses to a short pre-course questionnaire.

No dates are currently scheduled.

The ability to coach your staff is recognised as an important skill for managers and a key factor in team and organisational success. This workshop is designed to equip managers and leaders with the skills of workplace coaching. A particular focus is the use of coaching to support individuals and teams to take greater ownership of their work and be more proactive, positive and empowered, particularly through organisational change. The workshop explores the foundational skills for effective workplace coaching, examines case studies and typical scenarios for coaching, and includes a coaching practicum for the application of skills and knowledge.

Course outline

  • How to use coaching to achieve team and organisational outcomes
  • When to coach and why
  • Characteristics of coaching conversations
  • How to plan for and structure a coaching discussion
  • Simple coaching models
  • Coaching demonstrations and practicum session

Learning outcomes

At the completion of this course you should be able to:

  • Apply the key principles and skills of coaching
  • Use a coaching approach to improve staff engagement and performance
  • Further embed a coaching approach to team management and dynamics

Who should enrol

People who have staff supervisory responsibilities or who lead or manage others.

No dates are currently scheduled.

Explore skills and methods for successfully initiating and implementing changes in organisations and teams. It will explain how you can build commitment to change and respond constructively to people who resist change. Using contemporary ideas and current research, gain an understanding of change processes and how to manage it successfully.

Course outline

Learn skills and methods for successfully initiating and implementing change in organisations and teams. Explore how to build commitment to change and respond constructively to people who resist it. Using contemporary ideas and current research, discover change processes and how to manage it successfully.

Core topics and themes

  • The nature of change in organisations
  • Why people resist change
  • Change as an adaptive challenge
  • Change begins with you – motivation, resilience and self-regulation
  • Understanding values and motivations of others
  • Building a culture of change readiness through shared values and vision
  • Bringing people and processes together
  • Adapting your leadership and management style to lead change effectively
  • Communicating a change agenda
  • Influencing others and managing stakeholders through change
  • Having difficult conversations
  • Your next steps

This course is practical and interactive in approach and uses a range of methodologies including case studies, small group work, class discussions and presentation of key concepts, theories, and approaches.

Recommended pre-reading


No dates are currently scheduled.

How to have difficult conversations | Strategies that lead to positive outcomes

At some point in your career, you will need to have a difficult conversation – whether it be a staff member, a supervisor or another team or organisation. Discover the key elements to approaching and managing difficult conversations and to turn a potential negative into a positive for all involved. Learn how to create a supportive environment that encourages individuals to accept responsibility for the changes they need to make.

Presenter | Carole Brown

Carole is one of Australia’s most experienced career and workforce development specialists. She is an outstanding coach, workshop facilitator and educator, bringing a highly-regarded blend of insight, energy, creativity and quality to her work.

Carole holds a Masters degree in Career Development, is a graduate of The Art and Practice of Leadership Development at the Harvard Kennedy School of Government, a Graduate of the Australian Institute of Company Directors and is qualified in several psychometric profiling tools.

Event details

  • Date: Wednesday 6 December
  • Time: 7:30 - 8:45am
  • Venue: ANU Commons - Cnr of Barry Drive & Marcus Clarke Street, Acton ACT 2601
  • Catering: A light buffet breakfast and tea and coffee will be provided. Please contact our team if you have any dietary requirements.
  • Cost: $45.00 per person
  • Contact: enquiries.cce@anu.edu.au
No dates are currently scheduled.

Course format

Please note: This course is held over 2 half days.
Part 1: 9am - 12.30pm, Tuesday 6 March
Part 2: 9am - 12.30pm, Tuesday 20 March
 
Designed to provide fundamental skills and knowledge for new supervisors and managers. Key principles, case studies, and commonly encountered scenarios will underpin practical skills development throughout. Highly interactive and engaging discussion that encourages the active application of your learning. 

Delivered in two half-day workshop sessions spaced two weeks apart. The workshops will be preceded by a short management skill diagnostic for each participant to complete. An individual action plan will be developed through the course of the training with specific activities and tasks designed to quickly strengthen manager capacity. 

Course outline

  • Managing the transition from peer to supervisor
  • The essentials of team management and leadership
  • Knowing your staff – understanding differences, working to strengths, supporting development and diversity
  • Setting the right tone – being a good role model 
  • Managing performance proactively 
  • Managing upwards 
  • Being a positive change agent

Learning outcomes

At the completion of this course participants will:
  • Be clear about their role and responsibilities as managers
  • Feel better equipped to manage people and resources effectively
  • Achieve heightened self-awareness of their personal strengths, management style and impact
  • Understand the fundamentals of team dynamics and how to get the best out of individual team members

Who should enrol

People who have recently moved into staff supervisory or management roles or who expect to do so in the near future.