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Terms and Conditions

Community Course

Executive Short Course

Micro-credentials

Professional Learning internal staff programs and workshops

Community Courses

Course Delivery

Most Community Courses are delivered face-to-face while some are delivered ‘live’ online via Zoom.

Internet and connectivity issues with online courses
For our online courses, you will be sent, via email, instructions on how to participate in the course a minimum of 24 hours before course commencement. It is your responsibility to ensure you have a stable internet connection and to test your computer set-up prior to class commencement. If you have issues connecting, please contact us for assistance as soon as possible (email us at clt@anu.edu.au).

Course Participation

  • Courses are designed for adults. Students must be at least 18 years of age at the time of course commencement.
  • Online sessions may be recorded and used as educational material. These recordings are NOT used for marketing purposes and are not publicly available. Students enrolled in a course may be able to access Zoom recordings through the student portal.
  • Places in courses will be allocated in order of enrolment.
  • Payment is required at the time of enrolment.
  • Discounts / vouchers must be applied at the point of enrolment. Discounts will not be processed retrospectively.
  • No pro rata fees apply.
  • Courses are run subject to sufficient enrolment numbers and will be cancelled in instances where the minimum number is not met.
  • CE reserves the right to amend or cancel courses at our absolute discretion.
  • CE reserves the right to cancel the enrolment of a minor (under 18 years) and remove them from the course. A full refund will apply in these circumstances.
  • If you cancel your enrolment after a course commences, no refund will be given.

Please see detailed information regarding CE course cancellation policy (Course Cancellation section of these Terms and Conditions).

Participation Requirements

  • Students are expected to conduct themselves in an appropriate manner in class.
  • Visual arts classes may have specific Work Health Safety requirements – this includes wearing appropriate clothing and safety wear as instructed by the teacher.
  • Students that do not adhere to these requirements will not be able to participate in class.

Certificate of Completion

Students who complete Community Courses will be issued a certificate of completion / participation. Community Courses courses do NOT include any assessment components, although you may be required to complete non-assessable learning tasks during your course.

Non-Award Courses

All Community Courses are non-award and do not align to AQF requirements for recognition. Courses are considered of a “general interest” nature and are generally delivered in time frames ranging from 2 – 9 weeks.

Gift Certificates, Vouchers and Codes

  • All gift certificates expire one year after the date of issue.
  • Gift certificates are not redeemable for cash.
  • Gift certificates are not redeemable for payment of accounts.
  • If a course is purchased using a gift certificate and that enrolment is cancelled, a credit note will be issued. The certificate recipient is not entitled to a cash refund.
  • Where the purchaser of the gift certificate is different to the recipient, ownership transfers to the recipient upon redemption. Therefore, the credit note for a cancelled class goes to the person who redeemed the gift voucher, not the purchaser.
  • CE is not responsible for loss or unauthorised use of gift certificates
  • All gift certificate voucher codes are single use only.

Course Cancellation

Cancellation by CE

At any time after we have accepted your enrolment application, CE may cancel your enrolment, or the relevant course, for any reason. If CE cancel, we will notify you as soon as possible and refund your course fees in full.

Cancellation of course before commencement

If CE cancel the course on or before the scheduled commencement date, we will cancel your enrolment and offer you a credit note or refund your payment in full.

Cancellation of course after commencement

If CE cancel the course after its scheduled commencement date because we are no longer able to conduct the course for reasons beyond our control, we will cancel your enrolment. If we have already received your payment, we may, at our discretion, give you a pro-rata credit note or refund.

Cancellation of enrolment after commencement of course

  • If, after the scheduled commencement date of the course, CE cancel your enrolment (but not the course) for any reason (at our discretion) and we have already received your payment, we may, at our discretion, give you a pro rata credit note or refund.
  • If you cancel or re-schedule your enrolment more than five (5) full business days prior to the commencement of your course you will receive a credit voucher only for future course use. A credit voucher has twelve (12) months validity and must be used within twelve (12) months of issue.
  • If you cancel your enrolment or wish to re-schedule your enrolment for any reason with less than five business days prior to the commencement of your course, you will be provided with a voucher or refund to the value of your course fee, less a $100 administration charge.

Failure to attend a course

  • If you fail to attend your scheduled class, the course fee is not refundable nor will a credit note be provided.
  • If you fail to attend your scheduled class due to illness and provide a medical certificate, CE will issue a credit note / voucher for enrolment in a subsequent course offering.

Fees and Charges

  • All fees and charges identified in these Terms and Conditions and all prices for the courses, products and services include GST where applicable.
  • We may vary prices for courses, products and services from time to time without notice. Subject to these Terms, we will not increase the amount payable by you for the relevant courses, products and services once your enrolment has been processed.
  • Course participants not eligible for a full refund will be issued a credit voucher that will expire in twelve (12) months.

Payment Methods

We accept Visa and Mastercard for the payment of amounts payable to us in respect of courses, products and services.
Continuing Education does not accept payment by invoice for community courses.

Privacy Statement

Use and Disclosure of Your Personal Information

We may use and disclose your Personal Information only as follows:

  • To send you informational and promotional content relevant to your relationship with CE. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email.
  • To bill and collect money owed to us. This includes sending you emails, invoices, receipts, notices of arrears, and alerting you if we need a different credit card number.
  • To send you Alert Messages. For example, we may need to let you know about late changes to class schedules, venues or tutor allocations.
  • To enforce compliance with our website’s ‘Terms of Use’ This may include developing tools that help us prevent violations as listed in the ‘Prohibited Actions’ sections of the Terms.
  • To provide customer support.
  • To inform emergency services. For example, in the case of a medical emergency. Or if you should you break the law, resulting violation of the rights and safety of our customers and third parties, as well as our own.
  • To support and improve the Services we offer.

Further information regarding our Privacy Policy may be found at the following link:

https://policies.anu.edu.au/ppl/document/ANUP_010007

Contact Details

For further information email us at clt@anu.edu.au.

Executive Short Courses

In respect of these Terms and Conditions, “the University”and ANU refer to the Australian National University, and “you” refers to the student / enrolee.

By enrolling in a executive short course you are agreeing that you:

Enrolment

  • Executive short courses are designed for adults. Enrolees must be at least 18 years of age at the time of enrolment.
  • Applicants are responsible to ensure they have the assumed knowledge specified when enrolling.
  • Places in executive short courses will be allocated in order of enrolment or by application in cases where selection criteria apply.
  • Acceptance of enrolment in a professional learning course is at the absolute discretion of the ANU.
  • The University reserve the right to vary an enrolment. Decisions to vary an enrolment are at the absolute discretion of the ANU.
  • Courses are run subject to minimum enrolment numbers being met.
  • A minimum of 5 (five) business days’ notice will be given if a course is to be cancelled.
  • Enrolees have only “public access” to ANU library services. (more information on library access here – https://anulib.anu.edu.au/services/public)

Payment

  • Payment is required at time of enrolment.
  • Discounts must be applied at the point of registration. Discounts will not be processed retrospectively.
  • Payment may be made by Mastercard, Visa or by requesting an invoice at the time of enrolment.
  • Subsequent booking options (for add-on components) may be applied during a course and must be paid for at the time of selecting such option/s.

Refunds

  • If enrolment is cancelled up to 10 (ten) business days prior to commencement of the course, a full refund will be provided.
  • Please choose carefully, as we do not offer a refund if you change your mind or find yourself unable to attend after this time period.
  • If you are unable to complete the course, in exceptional circumstances (including severe ill-health or on compassionate grounds), you can apply to withdraw with full refund with relevant documentation. The application must be made prior to course end date.
  • Application to withdraw from a course with a refund must be made in writing by emailing clt@anu.edu.au.
  • If the University is not able to offer an advertised course after you have enrolled and paid, you will receive a full refund.

Completion

Upon satisfactory completion of a course:

  • A Certificate of completion will be issued
  • Awarded credit may not be non-transferable to other higher education institutions.

Privacy Statement

Use and Disclosure of Your Personal Information

We may use and disclose your Personal Information only as follows:

  • To send you informational and promotional content relevant to your relationship with the ANU. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email.
  • To bill and collect money owed to us. This includes sending you emails, invoices, receipts, notices of arrears, and alerting you if we need a different credit card number.
  • To send you Alert Messages. For example, we may need to let you know about late changes to class schedules, venues or tutor allocations.
  • To provide customer support.
  • To inform emergency services. For example, in the case of a medical emergency. Or if you should you break the law, resulting in violation of the rights and safety of our customers and third parties, as well as our own staff and students.
  • To support and improve the Services we offer.
  • In accordance with, and for the purposes set out in, the ANU privacy policy.

Further information regarding our Privacy Policy may be found at the following link https://policies.anu.edu.au/ppl/document/ANUP_010007

Contact details

For further information email us at clt@anu.edu.au.

Micro-credentials

In respect of these Terms and Conditions, “the University”and ANU refer to the Australian National University, and “you” refers to the micro-credential enrolee.

By enrolling in a micro-credential you are agreeing that you:

Enrolment

  • Micro-credentials are designed for adults. Enrolees must be at least 18 years of age at the time of enrolment.
  • Micro-credentials are designed and taught at graduate level.
  • Applicants may be required to hold another ANU micro-credential as a formal pre-requisite to enrolment.
  • Applicants are responsible to ensure they have the assumed knowledge specified when enrolling.
  • Places in micro-credentials will be allocated in order of enrolment or by application in cases where selection criteria apply.
  • Acceptance of enrolment in a micro-credential is at the absolute discretion of the ANU.
  • The University reserve the right to vary an enrolment. Decisions to vary an enrolment are at the absolute discretion of the ANU.
  • Micro-credentials are run subject to minimum enrolment numbers being met.
  • A minimum of 5 (five) business days’ notice will be given if a micro-credential is to be cancelled.
  • Micro-credential enrolees have only “public access” to ANU library services (more information on library access here – https://anulib.anu.edu.au/services/public).

Payment

  • Payment is required at time of enrolment.
  • Discounts must be applied at the point of enrolment. Discounts will not be processed retrospectively.
  • Payment may be made by Mastercard, Visa or by requesting an invoice at the time of enrolment.
  • Subsequent booking options (for add-on components) may be applied during a micro-credential and must be paid for at the time of selecting such option/s.

Refunds

  • If enrolment is cancelled up to 10 (ten) business days prior to commencement of the micro-credential, a full refund will be provided.
  • Please choose carefully, as we do not offer a refund if you change your mind or find yourself unable to attend after this time period.
  • If you are unable to complete the micro-credential, in exceptional circumstances (including severe ill-health or on compassionate grounds), you can apply to withdraw with full refund with relevant documentation. The application must be made prior to micro-credential end date.
  • Application to withdraw from a micro-credential with a refund must be made in writing by emailing clt@anu.edu.au.
  • If the University is not able to offer an advertised micro-credential after you have enrolled and paid, you will receive a full refund.

Completion

Upon satisfactory completion of a micro-credential:

Privacy Statement

Use and Disclosure of Your Personal Information

We may use and disclose your Personal Information only as follows:

  • To send you informational and promotional content relevant to your relationship with ANU. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email.
  • To bill and collect money owed to us. This includes sending you emails, invoices, receipts, notices of arrears, and alerting you if we need a different credit card number.
  • To send you Alert Messages. For example, we may need to let you know about late changes to class schedules, venues or tutor allocations.
  • To provide customer support.
  • To inform emergency services. For example, in the case of a medical emergency. Or if you should you break the law, resulting in violation of the rights and safety of our customers and third parties, as well as our own staff, students or enrolees.
  • To support and improve the Services we offer.
  • In accordance with, and for the purposes set out in, the ANU privacy policy.

Further information regarding our Privacy Policy may be found at the following link https://policies.anu.edu.au/ppl/document/ANUP_010007.

Contact Details

For further information email us at clt@anu.edu.au.

Professional Learning Programs for ANU Staff

In respect of these Terms and Conditions, “the University”and ANU refer to the Australian National University, and “you” refers to the participant in an ANU Professional Learning program for staff members.

By enrolling in a Professional Learning Program you are agreeing that you:

  • have read, understood and will comply with these Terms and Conditions
  • are a current staff member of the Australian National University
  • have determined that the course is suitable for you by reading the details provided on the webpage
  • upon enrolment will abide by the applicable standards of conduct, regulations and policies of the University, including the ANU code of practice for teaching and learning https://policies.anu.edu.au/ppl/document/ANUP_000726

Enrolment

  • ANU’s staff Professional Learning programs are designed for adults. Enrolees must be at least 18 years of age at the time of enrolment.
  • Enrolees are responsible for ensuring they have the assumed knowledge specified when enrolling.
  • Places in Professional Learning programs will be allocated in order of enrolment or by application in cases where selection criteria apply.
  • Acceptance of enrolment in a Professional Learning course is at the absolute discretion of the ANU Professional Learning team.
  • The University reserves the right to vary an enrolment. Decisions to vary an enrolment are at the absolute discretion of the ANU Professional Learning team.

Contact Details

For further information email us at clt@anu.edu.au.